Product Operations

- Full Time

Location : Taipei, TW

Company Name : OTCBTC

Skills : Operation

About :

Responsibility:

  • Provide customer support online, which includes but are not limited to: handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolutions, Identifying and assessing customers’ needs to achieve satisfaction
  • Documentation: Keep records of customer interactions, process customer accounts and file appropriate documentation for the engineering team to review
  • Create help center documents to improve user experience
  • Build sustainable relationships and trust with customer accounts through open and interactive communication

Requirements:

  • Candidate must be able to maintain a positive, empathetic and professional attitude toward customers at all times.
  • Ability to multi-task, prioritize, and manage time effectively
  • Communicate and coordinate with colleagues as necessary
  • Possess a self starter, responsible, and “willing to learn” personality

Desired Skills:

  • If you are born after 1992 and just graduated college
  • Able to communicate in more than one language
  • Experience working as a customer support representative in the finance industry
  • Experience working in a team
  • Familiar with Issue tracking systems

Working Environment:

  • A lot of the users are new to cryptocurrency, so they may ask a lot of beginners questions, you’ll need to be very patient and caring when answering their questions
  • A lot of questions you will encounter will be related to depositing coins or tokens into the user’s wallet, therefore, we suggest the applicant to have personal experience with buying and selling cryptocurrency, and know how to operate crypto wallets such as iMToken or Bitpie
  • Most of our users are located in China, thus, the candidate should have a Wechat account
  • Our company uses softwares such as: Intercom to respond to customer, Zendesk for task management, and Slack for communication. All these softwares operate in english, therefore, we expect the applicant to be able to read and understand basic English

We hope to recruit someone with prior knowledge related to blockchain technology. If you are not familiar with the field, we still welcome you to apply as long as you are eager to learn about the industry and be apart of our team.

Company Market : Crypto Exchange